Shipping Policy

At EU Best Vape (eubestvape), we aim to deliver every order fast, reliably, and transparently. This Shipping Policy explains our processing times, delivery estimates, tracking, order changes, customs/taxes, and important shipping restrictions for vaping products.

1) Order Processing & Dispatch

  • Orders are processed and dispatched within 1–5 business days (Monday–Friday) after payment is confirmed.
  • Weekends and public holidays are not counted as business days.
  • During peak seasons or promotions, processing may take longer. If delays exceed 7 business days, we will notify you by email.

2) Estimated Delivery Time

After dispatch, estimated delivery times are typically:

  • EU / Europe: 7–15 business days
  • United Kingdom: 7–12 business days
  • United States (where permitted): 10–18 business days
  • Australia: 10–18 business days

Delivery times are estimates and may vary depending on destination, carrier capacity, weather, remote-area routes, and local customs procedures.

3) Shipping Confirmation & Tracking

  • Once your order ships, you will receive a shipping confirmation email with your tracking number.
  • Tracking may take 3–7 business days to become active (this is normal in international logistics).
  • You can track your parcel at 17track.net by entering your tracking number.

4) Order Modifications & Cancellations

  • Before dispatch: You may request a cancellation or address change. Please contact us as soon as possible.
  • After dispatch: We cannot cancel the order, change the address, or issue refunds related to shipping changes.

5) Customs & DDP (Delivered Duty Paid)

To provide a smoother delivery experience, we offer DDP shipping for selected destinations. Under DDP terms, duties, taxes, and customs clearance fees are prepaid by us, so you generally won’t need to pay additional charges upon delivery.

DDP destinations (where available):

  • EU / parts of Europe: DHL Express / DPD Express
  • United Kingdom: DPD Express
  • United States (excluding Alaska & Hawaii): UPS
  • Australia: Australia Post

DDP may not be available for:

  • Denmark
  • Norway
  • Switzerland
  • Certain remote regions of Australia
  • Other countries/regions with strict import rules on vaping products

If DDP is not available for your destination, any customs duties, import taxes, and clearance fees are the buyer’s responsibility.

6) Remote Areas (Extra Time or Fees)

In rare cases, remote or hard-to-reach areas may experience:

  • Longer delivery times, and/or
  • Additional shipping fees

If your address is affected, we will contact you in advance whenever possible.

7) Shipping Restrictions & Compliance (Important)

Vaping products are regulated differently by country/region. By placing an order, you confirm that:

  • You are of legal age to purchase vaping products in your location, and
  • Importing and/or receiving these products is legal in your jurisdiction.

We may refuse or cancel shipments when:

  • Local regulations prohibit delivery of vaping products,
  • Carrier restrictions apply, or
  • Compliance requirements cannot be met.

Note: Some destinations may require age verification and/or an adult signature at delivery depending on local rules and carrier policies.

8) Failed Delivery / Returned Parcels

If a parcel is refused, returned, or undelivered due to:

  • Incorrect/incomplete address,
  • Failure to complete required verification,
  • Failure to pay duties/taxes where DDP is not available,
  • Recipient unavailable for signature (if required),
  • Local legal restrictions,

EU Best Vape may charge applicable costs (including return shipping and handling fees). Please verify your address details and local regulations before ordering.

9) Damaged, Missing, or Incorrect Items

Please inspect your parcel upon arrival.

  • Report any damaged, missing, or incorrect items within 48–72 hours of delivery.
  • Provide clear photos/video of:
    • Outer packaging,
    • Shipping label,
    • Product condition and quantities received.

We will review your claim and provide an appropriate solution (replacement, store credit, or refund where applicable).

10) Customer Support & Contact

If you have any questions about shipping, tracking, or delivery, please contact us:

We provide professional online support and aim to respond as quickly as possible.