FAQ

DDP stands for “Delivered Duty Paid.” We handle all customs clearance and import taxes for most EU countries. You will not face hidden fees upon delivery.

Processing takes 1–3 business days. Estimated delivery is 10–15 business days for EU destinations, as we ship directly from our central hubs to offer the best wholesale prices.

We partner with industry-leading couriers like DHL, DPD, and UPS to ensure your package arrives safely at your doorstep.

You will receive a tracking number via email once the order is dispatched. Note: Tracking may only update once the package reaches the logistics hub in your destination country.

If a package is confirmed lost by the carrier, EUBestVape offers a free reshipment or a store credit to ensure you never lose your investment.

We use specialized logistics channels designed for e-cigarettes to ensure a high success rate and safety.

Yes, please contact our support team immediately. We will investigate the situation and assist with a solution.

Yes, we guarantee 100% authenticity. All products (RandM, Al Fakher, etc.) come with security scratch-off codes or QR codes for verification on the manufacturer’s website.

By shipping directly from factories and managing high-volume wholesale orders, we eliminate middlemen and pass those savings directly to our customers.

Puff counts are laboratory estimates based on very short draws. Actual usage depends on individual habits—longer, deeper draws will naturally result in fewer total puffs.

Most high-capacity vapes (over 5,000 puffs) feature a USB-C charging port to ensure you can use every drop of e-liquid before the battery expires.

Although we have strict QC, technical defects can occur. Please record a short video showing the defect and contact our support within 48 hours for a replacement or credit.

We offer a 15-day return policy for unused, unopened, and sealed products. For hygiene reasons, we cannot accept returns for devices that have been opened or used.

Due to international transit, outer boxes may occasionally show wear. If the internal product is functional and undamaged, we do not offer refunds for cosmetic box damage.

Please record a clear video of the damaged product and contact us within 48 hours. We will evaluate and offer a replacement or credit.

Contact our support team with your order number and detailed photos/videos of the issue. Once approved, refunds are processed to the original payment method.

We can only exchange products if the wrong item was sent by mistake. We cannot offer exchanges based on personal flavor preference once the seal is broken.

If the return is due to a product defect or our error, we cover the costs. For voluntary returns (change of mind), the customer is responsible for the return shipping fees.

Once approved, refunds are usually processed within 5-10 business days to your original payment method.

Shipping costs are generally non-refundable unless the return is due to our error (e.g., wrong item sent).

Yes, we source directly from top manufacturers in China to ensure 100% authenticity and the lowest wholesale prices.

Yes, you can mix different flavors. However, most products require a minimum of 10 pieces per flavor (one box).

We operate as a high-volume wholesaler and ship directly from the production origin, cutting out middleman costs.

Yes! For very large orders, please contact our sales team via the Contact Page for a custom quote.

You can contact us to find out when it will be restocked or to get recommendations for similar high-selling alternatives.

We accept various secure payment options, including major Credit/Debit Cards (Visa, MasterCard, Amex), Bank Transfers (SEPA), Paypal, and popular Cryptocurrencies for enhanced privacy.

This status usually appears for manual payments (Bank Transfer/Crypto) until our team verifies the receipt. It may also occur during a routine security check for first-time large orders.

Yes. We use 256-bit SSL encryption to protect your data. We do not store your full card details; all transactions are processed through PCI-compliant gateways.

A digital confirmation is sent via email immediately. You can download a formal PDF invoice from your account dashboard under “My Orders” once the payment is processed.

Unfortunately, discount codes must be applied at the checkout stage. If you forgot to use one, please contact our support team before the order is shipped to see if we can assist.