Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website eubestvape (“Website”) and any purchases made through it. The Website is operated by eubestvape (“we,” “us,” “our”). By using the Website or placing an order, you agree to these Terms.

If you do not agree, please do not use the Website.

1) Eligibility & Age Restriction

  1. You must be of legal age to purchase vape products in your country/region (and in any case not under 18).
  2. By placing an order, you confirm you meet all legal age requirements and that the products will not be supplied to minors.
  3. We may request age verification and may cancel or refuse orders if compliance is not met.

Nicotine warning: Some products may contain nicotine, which is an addictive substance. Use responsibly and follow local laws.

2) Business Use, B2B & Small-Batch Orders

eubestvape supports B2B wholesale and small-batch purchasing. Certain product lines, pricing tiers, and services may be intended primarily for resellers and retail businesses. Where applicable, you are responsible for ensuring your resale activities comply with local regulations (including labeling, excise/tax rules, and product restrictions).

3) Product Information & Availability

  1. Product images are for reference; packaging, labels, and minor design details may vary by batch or manufacturer updates.
  2. Stock status is not guaranteed until your order is confirmed and paid (or otherwise approved).
  3. We may correct errors in product descriptions, pricing, and availability at any time.

4) Pricing, Taxes & Customs

  1. Prices are shown in [Currency] and may be updated without notice.
  2. Unless stated otherwise, prices [include/exclude] VAT.
  3. If shipping to regions where duties, customs fees, excise taxes, or additional charges apply, you are responsible for these fees unless we explicitly confirm otherwise in writing.
  4. Promotions and discounts may have separate terms and may not be combined unless stated.

5) Orders & Order Acceptance

  1. Submitting an order is an offer to purchase.
  2. We may accept, reject, or limit orders at our discretion, including due to stock constraints, compliance concerns, suspected fraud, pricing errors, or shipping restrictions.
  3. An order is considered accepted when we send an order confirmation and/or dispatch notice.

6) Payment

  1. We accept payment methods displayed at checkout (e.g., [Bank Transfer / Card / Crypto / Other]).
  2. Orders may require full payment before processing unless otherwise agreed in writing.
  3. If payment is reversed, disputed, or incomplete, we may suspend processing, cancel the order, or withhold shipment.

7) Shipping, EU Warehouse Dispatch & Delivery

  1. We ship from EU Warehouse / China and/or other fulfillment locations depending on stock.
  2. Dispatch times shown are estimates and may vary due to peak periods, carrier delays, force majeure, or compliance checks.
  3. Delivery dates are not guaranteed. We are not responsible for delays caused by the carrier, customs, incorrect addresses, or failed delivery attempts.
  4. You must provide accurate shipping details. If a shipment is returned due to an incorrect or incomplete address, you may be responsible for additional shipping/handling fees.

Risk of loss: Unless required otherwise by applicable law, risk transfers to you when the order is handed to the carrier.

8) Inspection on Arrival & Reporting Issues

  1. You must inspect goods upon delivery.
  2. Any shortage, damage, or incorrect item must be reported within 48 hours of delivery with clear photos/video evidence, including outer packaging and shipping label.

9) Returns, Refunds & Exchanges

Because disposable vape products are regulated and hygienic goods, returns may be limited.

  1. Non-returnable items: Opened products, used items, and items with broken seals are typically non-returnable.
  2. Defective or damaged on arrival: If verified, we may offer (at our discretion) replacement, store credit, or refund for affected items.
  3. Return authorization: Returns require prior written approval and a return reference number. Unauthorized returns may be refused.
  4. Shipping costs: Return shipping and related costs are [customer-paid / covered by us for verified defects only].
  5. Refund method: Refunds are issued to the original payment method where possible, or as store credit if agreed.

If you are an EU consumer buying as a consumer (not business), additional mandatory rights may apply. However, many vape products may still be exempt from returns once unsealed for health/hygiene reasons under applicable rules.

10) Warranty Disclaimer

To the maximum extent permitted by law:

  1. Products are provided “as is” and “as available.”
  2. We do not guarantee uninterrupted Website operation, error-free listings, or that products will meet every specific preference.
  3. Manufacturer warranties (if any) may apply.

11) Compliance & Legal Use

  1. You are responsible for ensuring products are lawful to import, possess, and sell in your jurisdiction.
  2. We do not provide legal advice on local tobacco/nicotine regulations, excise requirements, or licensing.
  3. We may refuse or cancel orders to certain locations or customers to comply with regulations and risk controls.

12) Prohibited Activities

You agree not to:

  • Use the Website for unlawful purposes or to violate age restrictions.
  • Attempt fraud, chargeback abuse, or unauthorized access to our systems.
  • Misrepresent your identity, business, or destination country.
  • Resell in violation of local laws or to minors.

13) Intellectual Property

All Website content (logos, text, images, design, product listing layout, and branding) is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute it without permission.

14) Privacy

Our handling of personal data is described in our Privacy Policy: https://eubestvape.com/privacy-policy/. By using the Website, you consent to our data practices as described there.

15) Limitation of Liability

To the maximum extent permitted by law:

  1. We are not liable for indirect, incidental, special, or consequential damages (including lost profits, lost sales, or business interruption).
  2. Our total liability for any claim related to an order or the Website will not exceed the amount you paid for the specific order giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

16) Indemnity

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, illegal resale, non-compliance with regulations, or misuse of products.

17) Changes to Terms

We may update these Terms from time to time. Changes take effect when posted on the Website. Continued use after changes means you accept the updated Terms.

18) Contact Information

Phone number / whatsapp: +86 180 2319 6798

Email: [email protected]